Thank you for your patience. Make sure the keyboard and mouse are within cm 39 in of the computer and on the same level surface. How does HP install software and gather data? Javascript is disabled in this browser. Remove the battery cover to access the batteries. The Virtual Agent is currently unavailable.

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Wait 10 seconds and push the receiver back into place, making sure to push it in as far as it will go. This page requires Javascript.

HP Customer Support – Software and Driver Downloads

The Virtual Agent is currently unavailable. The activity light stays lit for a few seconds. Discussion threads can be closed at any time at our discretion. Now, does your mouse have a docking station? Improving the performance of the wireless keyboard and mouse To improve the performance of the wireless keyboard and mouse, use the following suggestions:.

More Print this page Share this page. The mouse does not track well skips If the mouse pointer does not track well, stopping frequently as the mouse is moved, do the following:. Thank you for your patience. Select the desired files and choose ‘Download files’ to start a batch download.


Europe, Middle East, Africa. Change the surface under the mouse.

HP #urf Wireless Keyboard W/o Any Other Parts | eBay

Not finding what you are looking for? Wireless keyboard or mouse does not work. For more information, see Obtaining Software and Drivers.

After you do this, wait about 20 seconds to let Windows rediscover the device and set up the hardware. Also if I removed the USB adapter 9131urff then plugged it back it, it wouldn’t work.

Select your operating ho and versionChange Detected operating system: Click here to see this video in full screen on YouTube. Want Answer 0 Clicking this will make more experts jp the question and we will remind you when it gets answered.

The mouse does not track well skips. Please verify your product is powered on and connected, then try again in a few minutes. Modify your browser’s settings to allow Javascript to execute.

HP’s Link-5 technology consolidates USB dongles for wireless input devices

The mouse works fine I think the best solution to this problem is unplug the USB adapter and remove the batteries from the 913urf for about 30 seconds. HP’s Link-5 technology consolidates USB dongles for wireless input devices Sign in to comment Be respectful, keep it civil and stay on topic. Later this summer HP will introduce another keyboard, as well as a series of mice.


This video shows how to troubleshoot wireless mice and keyboards. Replace the batteries with a fresh set of alkaline batteries and make sure they are correctly installed. I put in a lithium battery after noticing that the mouse didn’t Use the Contact HP Web page to obtain a replacement keyboard set.

No software or drivers are available for this product with the selected operating system. Operating System – Windows 7, Windows 8, Windows 8. If so, set the device to another frequency if it is capable or resync the mouse and keyboard.