Am I right in saying we should use the Windows driver for the two LTO5 drives, but we should disable the medium changer? GUI doesn’t respond after Device definition modification. The tape library does not. Craig the medium changer isn’t appearing in device manager so I can’t change the drivers for it. Check that the tape library and tape drive are functioning correctly in the Windows Device Manager. Also, polling can be an issue which is not fun. WIth the tape drive I’ve gone ahead and installed the HP OEM drivers mistake and even when I uninstall the tape drive from device manager, reboot the server, it reappears again with the same drives after I log in.

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In that case, you don’t need to disable anything in Device Manager.

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If you are using any HP Insight software, uninstall them. Thank you for the replies pkh.

Start the media server 5. So there might be something wrong with the medium changer? This seems fine because we have two tape drives.

HP MSL Drivers? – Veeam Community Forums

Open Device Manger on the server in question and change the drivers of the medium changer to Unknown medium changer. I’ve logged a hardware support call with HP and they’re going to swap out one of the drives as a starting point The tape library does not. Backup Exec best practice is to not install any HP drivers so that is shows up as an unknown media changer, which medikm how we have been using our MSL up until now.



How can Changwr first get the right drivers back on to the tape drive the generic Microsoft ones and then secondly how can I get the medium changer showing up again?

It must be checked in the ‘Management Agents for Servers’ Storage tab. Veeam can see the tape library and it’s able to run a job.

Strange how it changed back from Unknown medium changer, but I’m just glad it’s working Thanks for all your help pkh and CraigV. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.

Solved Go to solution. Do this for the controller and all drives; You will thank me.

I can’t remember the last time I even saw a server with a floppy drive. By continuing to use our website, you agree with our use of cookies in accordance with our Cookie Policy. All feature and release plans are subject to change without notice. I’ve tried rebooting the tape library as well, it came back fine but still doesn’t show in device manager anymore. If the tape library chanher not appear in the Device Manager, then you need to get your vendor to help you get it recognised by Windows.

DP autoinitialised media with some data on it. Thanks CraigV I’ve read so many forums posts trying to figure this one out, can you tell me how to change the drives back from HP Ultrium 5 to the Symantec drivers?


Backup Exec used to bring their own drivers with their software, at least in earliers versions. Is there any way of doing the above steps without shutting down? Start the chagner library 4. Hi rgb99, thanks again for your suggestions! I thought I’d give BE a try anyway, and BE discovered the robotic library, and the tape drives attached.

Solved: Medium changer not showing up in device manager – VOX

Later I can check, what kind of drivers and versions are used. Top Contributors Last 30 Days.

Also, polling can be an issue which is not fun. The tape library needs to show up in the Device Manager first before you can deal with the driver problem.

GUI doesn’t respond after Device definition modification. Am I right in saying we should use the Windows driver for the two LTO5 drives, but we should disable the medium changer? The tape library does not appear in the Device Manager because it is chanfer recognised by the OS.